Help-desk coverage for your team. SaaS triage, vendor escalation, security hygiene, and patch management. Business-hours response, flat monthly rate.
Help-desk coverage for your team covering SaaS triage, vendor escalation, security hygiene, and patch management. Business-hours response, flat monthly rate, cancel with 30 days notice.
Business hours Mon to Fri. P1 (blocking a team member): 2-hour response. P2 (degraded capability): 4-hour response. P3 (question or non-urgent request): next business day.
Your team gets a real help desk covering SaaS triage, vendor escalation, and security hygiene at a flat monthly rate.
Every engagement starts with a written brief that defines deliverables, duration, and a fixed price. No hourly billing. No vague statements of work. No surprise invoices when the scope runs over.
We map your current situation and tell you whether this engagement type fits the work in front of you. No obligation.
A plain-language document: what we deliver, when, and at what fixed price. If the scope changes, we renegotiate before extra work begins.
Runbooks, IaC, documentation, and full access credentials handed to your team at close. You own everything. No vendor lock.
Your cloud provider bills you directly at published prices. We never touch the invoice, never add a margin.
One number per engagement. The rate covers the full scope defined in the contract. No hourly overage.
Cancel any monthly retainer with 30 days written notice. Full handoff included at no extra cost.
We publish the engagement types but not the rates -- every scope is different. Schedule a call and we will tell you exactly what this engagement costs before you sign anything.
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