What does the retainer not cover?

Application code changes, new feature development, and migrations to new platforms are separate scopes. The retainer covers operating what exists, not building what is new.

What is your incident response time?

For our Managed Operations and White-Glove tiers: 1-hour acknowledgment for P1 incidents. For our basic Monitoring retainer: 2-hour acknowledgment during business hours. Response time commitments are written into the contract before signing.

Do you mark up the cloud bill?

Never. Your cloud account is billed directly by the provider at their published prices. Our retainer is a separate, flat engineering fee. You will never see a line item from us for infrastructure you already pay for.

How do we hand off an existing environment to you?

We do a two-week environment onboarding audit before the retainer starts. We document the current state, identify gaps, and agree on what is in scope before any money changes hands.

Hosting Operations -- Multi-region Production-grade Managed Hosting

Ongoing production-grade managed hosting across one or multiple cloud providers. We monitor, patch, respond to incidents, and review costs monthly -- without a markup on the infrastructure bill.

What the retainer covers

24-hour alert acknowledgment with defined escalation paths per severity tier
Monthly OS and dependency patching across all managed instances
Incident response with written post-mortem for every P1 event
Monthly cost review with actionable reduction recommendations
On-call access to a named principal for urgent situations
Quarterly capacity and architecture review

Your cloud account is billed directly by the provider at published prices. Our retainer covers the engineering work listed above and nothing else.

Your infrastructure runs quietly, gets cheaper each quarter, and you always reach a named principal instead of a ticket queue.

Why teams choose Cobham for hosting operations

No markup on your infrastructure bill. The provider bills you at published rates and the retainer covers only the engineering work.
Every P1 closes with a written post-mortem. The same failure does not get to happen twice.
Monthly cost reviews return real reductions. Most clients see the retainer partly offset by the savings it surfaces.

How we engage

Principal-led. Fixed-scope.

Every Hosting Operations engagement is scoped before the contract is signed. Two principals. No subcontractors. No account managers between you and the work.

Discovery call

30 minutes. We map your current state, identify the constraints, and tell you what we would do first. No obligation and no invoice.

Scoped brief

A written brief defining deliverables, duration, and a fixed price. If we cannot define the output, we do not take the engagement.

Execution & handoff

Principal-delivered work with a documented handoff. Runbooks, IaC, and access handed to your team at close. You own everything.

Common questions

Frequently asked.

What does the retainer not cover?: Application code changes, new feature development, and migrations to new platforms are separate scopes. The retainer covers operating what exists, not building what is new.
What is your incident response time?: For our Managed Operations and White-Glove tiers: 1-hour acknowledgment for P1 incidents. For our basic Monitoring retainer: 2-hour acknowledgment during business hours. Response time commitments are written into the contract before signing.
Do you mark up the cloud bill?: Never. Your cloud account is billed directly by the provider at their published prices. Our retainer is a separate, flat engineering fee. You will never see a line item from us for infrastructure you already pay for.
How do we hand off an existing environment to you?: We do a two-week environment onboarding audit before the retainer starts. We document the current state, identify gaps, and agree on what is in scope before any money changes hands.

Related services

Other categories we operate.

Cloud

Hosting Operations

Talk to a principal.

Schedule a 30-minute call. We map your current state, identify the highest-leverage next step, and give you a written scope before you sign anything.

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Hosting Operations.